Helpful answers
Before your fitting.
Questions about garments, timescales, transport, delivery or aftercare? Here are the details most guests ask about.
Frequently asked questions.
How long does a custom suit take?
Silver, Gold and Platinum suits are typically completed in 3 to 5 days, including planned fittings. Full Canvas Bespoke tailoring usually needs 4 to 6 weeks. We confirm your schedule before you order.
Can I order a suit during a short trip to Bangkok?
Yes. Subject to materials, workshop capacity and fitting availability, express suit production can be arranged from 12 hours. Express shirts may be possible from 6 hours. Please contact us before relying on a short deadline.
Do I need an appointment?
Walk-ins are welcome every day from 09:00 to 20:00. We recommend booking a fitting, especially for premium fabrics, Full Canvas Bespoke tailoring, groups or time-sensitive orders.
How many fittings will I need?
Silver usually includes one fitting. Gold and Platinum normally include two. Full Canvas Bespoke normally involves three. We will arrange additional fit adjustments when needed.
What does a two-piece suit price include?
Our suit tier prices include a jacket and trousers, lining choices, the planned fittings and fit alterations. Shirts, waistcoats and other items are separate purchases. We confirm the full quotation before work begins.
Is there a minimum order or a fee for express service?
There is no minimum order, so you can order even a single shirt. We do not charge an express tailoring surcharge, but availability and the minimum safe production time must be confirmed before placing an urgent order.
Can you reproduce a garment I already love?
Bring your favourite jacket, shirt or other garment. Our tailors can use it as a reference for fit, proportions and details, subject to the design and available materials.
Do you keep my measurements for future orders?
We keep measurement and pattern records to help with repeat orders. We confirm any changes in fit before making a new garment. You can discuss your preferences remotely or in store.
Do you offer lifetime alterations?
We offer complimentary lifetime fit adjustments and button repairs on garments we have made, where the garment’s condition and construction allow the work. Fabric wear is excluded. Customers pay shipping when sending garments to us from overseas.
Can you deliver to my hotel or ship internationally?
Hotel garment delivery in Bangkok is complimentary by arrangement. We also arrange international courier delivery. Where available, quotations include applicable duties and taxes. We check destination-specific rules and confirm charges before shipping.
Is delivery within Thailand free?
We offer complimentary delivery within Thailand for garment orders above THB 10,000. For international orders, freight costs depend on shipment weight and destination. Our team quotes these before shipping.
Do you offer hotel pickup?
Yes. We can arrange complimentary pickup and drop-off from hotels in Bangkok. Airport transfers and special transport requests can be discussed by enquiry.
How much must I pay when ordering?
Full payment at ordering is preferred. A minimum 60% deposit can be accepted, with the balance due when you collect the finished garment. Your tailor confirms the total before work starts.
Can I change or cancel an order?
Made-to-order fabric is normally cut shortly after you place an order. Once production begins, design changes and cancellations generally cannot be accepted. Please confirm all details with your tailor before ordering.
Do you accept group or corporate fittings?
Yes. We arrange wedding and corporate fittings. For Bangkok, there is no minimum corporate order. For fittings elsewhere in Thailand, the usual minimum is 10 people. International group fittings generally require at least 15 people and a minimum total order value of THB 200,000.
How should I care for a canvas-constructed suit?
Use professional dry cleaning when needed and follow the care advice for your selected fabric. Do not machine-wash a canvas-constructed jacket, as washing can damage its inner structure. Ask our tailors about brushing, airing and storage.
Need a specific answer?
Ask our team before you arrive.
For urgent production, airport transfers and international delivery, a quick enquiry helps us confirm what is possible.